Refund policy

Return & Refund Policy

At Root & Ritual Boutique, each order is thoughtfully curated with intention and care. Due to the hygienic nature of our products, all items are considered final sale, and we do not accept returns or exchanges on personal care items.

Refunds

Refunds are issued at the sole discretion of Root & Ritual Boutique. While we do not offer guaranteed refunds, your satisfaction matters deeply to us.

If you experience any of the following issues:

• Broken or damaged items
• Missing items
• Incorrect items
• General dissatisfaction with your order

We encourage you to contact us within 5 days of receiving your package so we can review the situation and make it right where possible.

Damaged or Missing Items

Please email us within 5 days of delivery with:

• Your order number
• A brief description of the issue
• Clear photos of the damaged item(s) or packaging (if applicable)

This helps us resolve your concern quickly and fairly.

Important Notes

• Requests submitted after 5 days of delivery may not be eligible for review.
  
• Limited edition, promotional, or sale items are final sale unless otherwise stated.

Contact Us

For all order-related concerns, please reach out to us at:
rootandritualboutique@gmail.com

We truly appreciate your trust in Root & Ritual Boutique and thank you for supporting our small, woman-owned business. Our goal is always to create an experience that feels aligned, intentional, and supportive of your wellness journey ✨